Customer Support
Citadel100 is committed to enabling clients with the highest levels of 24 x 7 support in all of our Next Generation Datacenters100. Highly skilled Datacenter technicians are on site at all times monitoring and managing your colocation suites and dedicated Data Vaults.
Uniquely Citadel100 enables you Control100 - our customised monitoring tool which provides you with an online personalised, real-time view of your mission-critical environment.
Citadel100 enables our customers with the highest levels of support through:
- Industry highest Service Level Agreements: 100% Power
- Control100 – web-enabled customised BMS real-time monitoring and management of their individual colocation suites or Data Vaults
- 24 x 7 NOC – 24 x 7
- Immediate and documented response and communication
- Real time updates
